Frequently Asked Questions
The team is here to help!
How do I make a purchase?
  • Once you have found an item, choose your size and click on the 'ADD TO CART’ button on the product page.
  • Review the items in your shopping bag by clicking the shopping cart icon   at the top right of the page.
  • Click on ‘CHECKOUT’ to complete your order.
Do I need to set up an account to place an order?
You can shop at allegrabecke.com only with an activated account. But don’t stress, it simple. All your personal information will be protected, also registering with us will enable you to enjoy some benefits such as:
  • Track your orders and review past purchases.
  • Request an exchange directly from your account.
  • Preview our new collections and register your interest for your favorite pieces.

Save your address and card details so you can shop even faster next time!

What if I need to make a change to my order regarding address, shipping methods, or the order itself?

Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team as soon as possible at allegra.becke@outlook.com and we’ll do our best to help. Before submitting your order, please carefully review all items in your cart, payment and shipping details.

I’m unsure about a size or I have a fit question.  How do I find this information?

Please see our size guide for general information on sizing including specific sizing information from various brands. If you still have specific questions about the fit of an item or measurement guidelines, please email us at allegra.becke@outlook.com

 I’m in love with something that’s out of stock in my size! What can I do?

New items can sell out quickly, but we may get more soon!

By virtue of their uniqueness and exclusivity, some of our products are available only in limited quantities. Because of this we cannot always guarantee their availability. However, if an item in your order becomes unavailable, we will immediately notify you by e-mail or telephone.

Do you have any store locations?

Yes! You can come and visit us at our Mosman Boutique located on Sydney's Lower North Shore.

When will my order ship?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Will I have to pay International Taxes & Duties?

Allegra Becke cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Wild Orchid Lingerie, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Allegra Becke. 

At this point in time we do not offer exchanges on International orders.

Is my personal information kept private?

Any information we collect from you is protected by our secure server and is treated with the strictest confidence. Allegra Becke will not reveal, sell or trade your personal information to any third parties unless required by law.

I'm getting Married...do you have gift registry or style services?

At the moment we are working on our registry services but we do offer style services. Book an appointment by emailing allegra.becke@outlook or calling us on 0413 401 044

My loved one, like, loves you! Do you have gift cards?

Yes we do! We have two options for you: an online gift card (valid both online and in store) and a Store Gift Voucher (valid only in store).